Our Elves are here to help! We will answer any questions, consider any suggestion and review any feedback you might have. We look forward to hearing from you 🙂

    How Can We Help?

    These are things you may seek help from your the elves at
    • Any questions before you place an order.
    • Any questions in regards to your order (please quote your order #)
    Fill out the form and the My Santa Message elves will get in touch with you as soon as they can.


    Please see our Frequently Asked Questions by clicking the button.

    At we aim to give you the best Christmas Video Message ever!
    All the elves and I want you to have a wonderful experience for your family and friends.
    You can send the link to the video to anywhere so it is quickly sent without waiting for postage delays.
    We also want to provide a safe platform to support young children’s education, encouraging them to learn the alphabet and to count.
    I had better go change my outfit for my next message as I have some chocolate on this one!
    We hope you enjoy the site as we start to add more features over time.
    Have a Safe and Wonderful Christmas, and a Spectacular New Year!
    Santa Claus!

    Mr. Claus and the Elf crew